Job Description

Job Description

Job Description

The Retail Bank Operations Manager is responsible for the administration and efficient operation of managing full service branches, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives.
Responsibilities include:

• Provides leadership, training and supervision
• Provides Executive oversight of Bank Operations to Branch Coordinator, Back Office Operations and Loan Servicing Staff
• Project Leader for system projects and conversions
• Participates in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities
• Ensures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the Bank is in compliance with established Bank policies, procedures and state and federal regulations
• Contributes to the overall profitability of the Bank; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget
• Assists Bank staff in resolving inquiries and providing managerial support
• Participates in various internal committees assigned by Senior Management
• Retail Lending Officer: Services individual portfolio
• Reviews and approves all banking center retail loans
• Bank Security Officer: Maintains knowledge of security and safety policies and strictly adheres to established procedures; ensures staff is properly trained and made aware of any changes to the plan and procedures
• Reviews NSF and overdraft reports for Commercial lenders, customers assigned and all employees; approves or declines such exceptions within established lending limits
• Maintains a superior knowledge of financial industry status and trends
• Manages Internal and External Audits and Exams
• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the region including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training
• Processes, solves and answers complex customer transactions, problems or inquiries
• Vendor Management for Deposit and Loan Products
• FDICIA knowledge of internal controls and testing
• System Security for Core system, Transunion, Image Center
• Executive oversight to all Loans products, procedures, origination and servicing
• Order appraisals and environmental
• Sign off on paid loans, titles, and releases of liens

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